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HOUSEKEEPING SUPERVISOR – January 2010 – present Ensures that OSHA standards are met on a daily basis, Leads all employees in such a manner as to obtain the best service at all times, at maximum work efficiency and at the highest level of quality, Ensure that serving the hotel guest in a friendly and efficient manner and identify the #1 priority, Provide supervision and support to each housekeeper and houseperson; provide training when necessary, Ensure that all reports are prepared completely and on time, Ensure that proper key controls are in effect, Take inventories as scheduled and maintain par stocks, Schedule associates for shifts according to projected occupancies. Personal appearance and hygiene must be according to Company policy, Respond to guest complaints, special requests and ensure action is taken to achieve complete guest satisfaction, Assist in promptly resolving any guest complaints pertaining to housekeeping services, Housekeeping leadership work experience (Team Leader, Shift Leader or equal positions) for a minimum of 2 years, To check public areas and to offer help where needed, to make sure that the cleaning is to the hotel standard, To assist with the deep cleaning of public areas and to help in the floor care, To help to oversee with the Supervisors the coordination of training and orientation on all housekeeping associates, Maintaining training records, Training focus sheets and updating accordingly and assisting in the measure of the hotel standards, To carry out Brand Standard checks within the department, To provide assistance, support and training to all levels of Housekeeping team taking corrective measures should the standard of work deviate from the hotel standards, To assist in the stock taking of all linen and equipment etc. I am writing to express my interest in the Housekeeping Supervisor position with Embassy Hotels. For help with your resume, check out our extensive Housekeeping Supervisor Resume Samples. ), Previous Front Desk and or Housekeeping experience, Hire and train all Housekeepers, housepersons, and inspectors on established company policies and procedures, Leads day to day Inspector work scheduling using Hilton OnQ Insider software, Control supply inventory, Lost and Found, dealing with unhappy guests/SALT comments, and lead daily pre-shift meetings, Ensures all work is completed by 4:00pm and clean up to brand standards, Personally inspects inspectors', house persons', and housekeepers’ work, Must do a walkthrough of the entire property and fill out MOS sheet when scheduled, Previous lead/supervisory experience - preferred, Foster a close working relationship with contracted cleaning customers, Manage the departments scheduling, billing, supply orders and payroll, Provide staff, training, coaching and performance reviews for the night cleaning department, Valid driver’s license with acceptable driving record - required, Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company, Proficient in the use of Microsoft Office, High School or Diploma in Hotel Administration, Hotel Management or equivalent, 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training, Recommended changes to these standards and training needs on an ongoing basis, Liaise with Front Office for guest and hotel requirements, Coordinate special projects (eg. Experience with web-based Outlook 365 helpful, Must display ability to work with general computer operations, including reservations software (OPERA, HotSOS/REX), Must be able to communicate professionally in English, both written and verbal, Conversational abilities in Spanish and other languages helpful, Must be able to safely access all areas of the hotel across varying conditions, Must be able to multi-task and display ability to recognize that the guests’ interests and needs are always primary, Good organizational skills and detail oriented, Update room statuses throughout the day on the hotel computer system, Report deficiencies and maintenance requirements, The ability to communicate, write and speak English, Perform other related duties as requested by Executive Housekeeper or Housekeeping Manager, Previous supervisory experience in hotel housekeeping preferred, Knowledge and use of electronic technology, Help Housekeeping Manager with proper, adequate training and re-training of all housekeeping staff, Identify to the Housekeeping Manager and employees requiring coaching, counseling or progressive discipline, with intent to improve performance, attitude and appearance, Assist with department purchasing, maintaining consistent availability of all cleaning products, machinery, amenities, etc, Assist in the implementation of the “Quality Assurance Program”, Assist in the implementation of new standards to provide the guests the highest quality of service, Through close communication with Housekeeping Manager, recommend areas in need of improvement, Assist with scheduling to keep payroll costs within budgeted guidelines, Attend all scheduled meetings Report in either written or verbal form all information to the Housekeeping Manager, Responsible for proper quality control and daily monitoring of housekeeping staff, Ensure standards of cleanliness are met in all areas of responsibility following proper LEED Green Cleaning Standards, Assist in the preparation of timely and fair performance appraisals of all staff, Leads, trains and supervises room attendants and inspectors to ensure all rooms and public areas meet established cleanliness and quality standards, May inspect rooms as occupancy and staffing needs fluctuate, Provides support to Executive Housekeeper to ensure that guest satisfaction scores meet or exceed brand benchmarks, Demonstrates the desire and ability to provide high quality service to both internal and external customers, Makes self available to staff to answer questions and provide direction, Continually works to improve supervisory skills, Delegates work assignments and follows up to ensure completion, Develops staff so that successful customer service scores are achieved, Performs work with little or no supervision; works independently, Monitors the condition of all housekeeping equipment for proper maintenance, cleaning and repair to protect assets and ensure maximum efficiency and a safe work environment, Assesses inventory, assigns, inspects and verifies and reports status of rooms/suites, Record data concerning work assignments, personal actions and prepare periodic reports, Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards, Follows instructions and responds to management direction, Set up and maintain stock of food preparation line, Adhere to policies and procedures regarding sanitation and sanitary food handling, Check with dispatch about open rooms, late services, drop rooms, etc, Read email, check and print your calendar. - Choose from 15 Leading Templates. Housekeeping Supervisor Resume Sample. They must ensure that safe working practices are monitored and that risk assessments and procedures are reviewed regularly. Coventry School; O levels Maths (A) English (B) Geography (B) Physics (A), More Housekeeping Supervisor resume examples Hotel Housekeeping Supervisor Resources Resume Details. Inventory and order supplies as needed, Responsible for high level of communication with front desks, house persons, and housekeeping teams to ensure all housekeeping and maintenance issues are addressed, Other projects and responsibilities as needed, Housekeeping Contract Scope Change Review, Site Contracted Services Management Support Areas of responsibilities may include: Management Responsibilities for the following Support Personnel Jones Lang LaSalle & the client, Weekend Management Coverage Measurable Objectives, Safety Compliance KPI Compliance Client Customer Satisfaction Survey, Highlight vacant dirty rooms to be cleaned first on housekeeper's boards, Provide ongoing supply of vacant dirty rooms to housekeepers, Report any rooms unable to service to Director of Services/General Manager, Must be a self starter and able to work independently, Participate in training and supervising part-time event & post event custodial staff on nights, weekends, and holidays, Assign event staff to duties and locations, Perform general cleaning duties effectively and assist with supervision of event staff, Interfacing with the Housekeeping Manager and Housekeeping Coordinator to ensure impeccable cleaning standards are maintained and safety procedures followed, Organize and maintain janitorial supply rooms/closets and work with building staff to ensure recycling and compost guidelines are met and adhered to, 2-4 years prior supervisor experience in the cleaning of arena, commercial and or convention type buildings, Ability to supervise and train part- time staff and maintain effective working relationships with staff and internal/external customers, Custodial experience required; custodial experience in a public venue/event preferred, Experience working successfully with a large, diverse staff, Knowledge of custodial chemicals and processes including occupational hazards of the work and necessary safety precautions, Knowledge of custodial equipment, cleaning supplies and methods to be used on various surfaces, Demonstrated knowledge in floor care and the ability to perform these duties with limited to no supervision. housekeeping supervisor resume Housekeeping Supervisor Resume Templates Professional Sample Personal Statement for Resume A Good Resume New New Sample Supervisor Resume Sample New 676 Best Resume images in 2019 Professional Electrical Supervisor Resume Samples Electrical Supervisor Picture, housekeeping supervisor duties and responsibilities in hotel operations supervisor resume … Housekeeping Supervisor resume 2 Reports all accidents and injuries in a timely manner, Adapts procedures, processes, tools, equipment and techniques to meet the requirements of the position, At least two years hotel supervisory experience or three years janitorial experience that evidences a working knowledge of cleaning equipment and general cleaning processes, Must have experience conducting inspections and quality assurance, A Valid drivers license and an acceptable driving record for the past 3 years to be eligible under NMS’ vehicle insurance policy, Must have at least 2 years experience in the hospitality, Previous supervisory experience and a college degree preferred, but not required, Must be able to stand for prolonged periods of time, Ensure that all bedrooms and public rooms are serviced and cleaned daily, Ensure an adequate supply of clean linen in a good state of repair, Ensure that rooms are checked regularly for repairs and refurbishing, and that appropriate maintenance is complete, Liaise with Housekeeping Managers and notify them of areas in need of attention pertaining to decor, Ensure that staff are coached and trained to perform their duties effectively, Ensure that attendance registers are completed daily and in accordance policies, Ensure that adequate supplies of cleaning materials are available, Ensure that staff areas are kept clean and in a good state of repair, 2 years: Previous experience as a Housekeeping Supervisor in a luxury hotel, Ensure that trash/garbage removal meets with health, safety and sanitation regulations including receiving dock areas and the grounds surrounding the area. Maxine Curry Dayjob Limited The Big Peg 120 Vyse Street Birmingham B18 6NF England T: 0044 121 638 0026 E: [email protected] T: 0044 121 638 0026 Assist with coaching, and development of all team members. A Housekeeping Supervisor helps in this regard. Candidates looking for a housekeeping supervisor resume sample for gathering information on various details to be included their resumes for applying for a housekeeping supervisor job can refer to the sample of housekeeping supervisor resume provided below. Advise of deficiencies, Advise maintenance of any needed repairs in all guest rooms and public areas, Ensure staff is in proper, well-maintained uniforms, with special attention to those working in public areas. Prepares requisitions for replacement inventory. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment, Prior experience in 4-star hotel preferred, Basic knowledge of Excel, Word and Opera is an asset, Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel, Ability to speak & write English, read and comprehend instructions, correspondence, and memos, Ability to perform all housekeeping duties as outlined in hotel specific training outlines and property specific checklists, Familiar with frequently used Standard Operations Procedures, Knowledge of how to operate all Housekeeping Equipment, Ability to stand for long periods of time, stoop, kneel and crouch, Use of chemicals and must be able to lift and/ or move up to 15-40 lbs, Must be able to recognize situations that require immediate supervisory attention, Must be detailed oriented and be able to multitask, Ability to effectively present information on one-on-one and small group situations to customers, clients, and other employees of the organization, Inspect the cleaning and servicing of guestrooms and public areas, Ensure that the Guest Room Attendant’s linen cart is neat and well organized, Ensure check out/vacated rooms are a priority, Must be able to push or pull a minimum of 75 lbs, Must be able to communicate via radio and phone as needed, Able to work with management on special projects, Able to set priorities for your section and provide feedback to others that enhances performance, Move, bend, lift, carry, push, pull, and place objects weighing up to 75 pounds without assistance, Inspects the cleaning and servicing of guestrooms, Provides immediate feedback to room attendants if work is not up to standards; providing appropriate follow up training, Reports any repairs or discrepancies in guest rooms, Assists in processing AM and PM room status reports, Assists with the maintenance of a fully stocked linen closet, Ensure all lost and found items are logged appropriately and follow up on lost and found inquiries, Ensure each room attendant has appropriate supplies and linen, and maintains a neat and well organized cart, Assist with the cleaning of guest rooms, amenity delivery, turn down service and laundry execution when necessary, To assist in maintaining a highly motivated and trained staff that continually strives or excellence in service and cleanliness, Assigns special projects as directed by Housekeeping Management, Close coordination and communication with other internal departments, Monitor all guest requests to ensure they are met within the prescribed limits, Be familiar with all Housekeeping operating procedures, including PDQ standards, Provide support to the Director and Assistant Director of Housekeeping in all areas of the Housekeeping operations, Ensure that the public areas are clean and tidy when necessary, Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process, Understand the importance of our Medallia scores, Aid guests in locating other areas of the hotel (walk them to destination if possible), Be actively engaged with all housekeeping associates, providing recognition, training and motivation, Deliver personalized, memorable guest experiences by utilizing the Power of One and encourage staff to do the same, Excellent customer service, communication and problem solving skills, Prior hotel housekeeping experience required or other relevant hotel experience, Prior supervisory experience or relevant leadership experience is strongly preferred, Stand or walk for an extended period or for an entire work shift. Advise employees of deficiencies and instruct on corrective action. Not only does your resume need this section, but it needs to be professionally curated with absolute perfection. Assisted in cleaning hotel rooms and public guest areas. monthly deep cleaning and carpet shampooing, Patrol Front of House areas and Public Toilets regularly throughout the shift, Check status of hotel bedrooms and action any cleaning required and update status to give reception maximum amount of availability, Work with other Housekeeping Managers, Office Coordinators, Reception and maintenance to maintain good communication, Ensure a thorough handover to Housekeeping teams, Carry out preventative maintenance on equipment, Ensure team members comply with hotel security, fire regulations and all health and safety legislation, A passion for delivering exceptional levels of Guest service, Previous hotel or leisure sector experience, Inspect all rooms assigned to room attendants in his/her section of the hotel on a daily basis, Notify Room attendant of any deficiencies found in the room and note on the attendants board, Check appearance of all employees to ensure compliance with Fairmont standards of appearance, Submit maintenance reports/requests to Royal Service, Confer with front office regarding information about discrepant rooms via phone or in person, Physically checks discrepant rooms to ascertain status, Inspect room attendants’ carts/signs board in the morning and the afternoon, Builds strong rapport with support departments, Minimum 2 years' experience in a Housekeeping role, Proven ability to guide and coach team members, An operational knowledge Microsoft Office suite (Word, Excel, PowerPoint), Leadership, written/verbal communication, coaching and interpersonal skills, Able to balance a variety of conflicting priorities while providing guest service, Happy, friendly and helpful attitude to fellow team members and guests, Enthusiasm and commitment to deliver exceptional service and deliver on room standards, A student of the hotel school or other relevant education, Ability to communicate in both English and Spanish would be an advantage, Ability to push, pull and lift a moderate amount of weight, This position requires full schedule flexibility to include working AM and PM shifts.
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